Connex Ecommerce Terms and Conditions

By using the connexecommerce.com website (“Service”) and any services provided by JMA Web Technologies, Inc. dba Connex Ecommerce (“JMA Web Technologies”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”). If you are using the Service on behalf of a company or other entity, “Customer” or “you” refers to that entity, and you represent that you have the authority to bind that entity to this Agreement.

JMA Web Technologies reserves the right to update and modify these Terms of Service from time to time without prior notice. Any new features that augment or enhance the current Service shall be subject to these Terms of Service. Continued use of the Service after any such changes constitutes your consent to the updates. Use of any content or services accessible through the Service may also be subject to separate agreements with JMA Web Technologies or third parties. A breach or violation of any term will result in an immediate termination of your Services.

JMA Web Technologies places the utmost importance on your security and the safety of information shared with the Service. You can review our privacy policy, data security, and erasure procedures at connexecommerce.com.

General Terms and Conditions

Sole Risk: You agree that use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis.
No Warranties: JMA Web Technologies does not warrant that the Service will be uninterrupted, error-free, bug-free, or free from program limitations, nor does it warrant connectivity to third-party services or networks.
Limitation of Liability: To the maximum extent permitted by applicable law, JMA Web Technologies and its subsidiaries, affiliates, licensors, participating financial institutions, third-party service providers, distributors, dealers, or suppliers (“Representatives”) are not liable for any indirect, special, incidental, or consequential damages (including loss of business, loss of profits, or data loss), whether based on breach of contract, warranty, tort (including negligence), product liability, or otherwise.
Cap on Liability: The aggregate liability of JMA Web Technologies and its Representatives arising out of or related to this Agreement shall be limited to the total fees actually paid by you to JMA Web Technologies in the twelve (12) months preceding the event giving rise to liability.
Marketing Usage: You agree that JMA Web Technologies may use your business name and logo to identify you as a customer on its website and marketing materials (provided that JMA Web Technologies will not issue a formal press release regarding your usage without prior written consent).

Copyright, Content, and Ownership

Intellectual Property Rights: All right, title, and interest in and to the Service, underlying software, systems, custom integration rules, and deliverables—including all derivative works, plug-ins, modifications, and intellectual property rights—remain the sole and exclusive property of JMA Web Technologies. No rights or ownership are transferred to you under these Terms.
Restrictions: You expressly agree that you will not:
- License, sublicense, sell, resell, transfer, assign, distribute, or commercially exploit the Service.
- Modify, create derivative works from, reverse engineer, or decompile the Service.
- Access the Service to build, benchmark against, or copy features of a competitive product or service.
Trademarks & Personal Use: JMA Web Technologies retains all rights to its trademarks and copyrighted material. You may print copies of information within the Service strictly for your internal business records.

Customization & Development

From time to time, you may request additional development, custom sync logic, or software customization. On a case-by-case basis, JMA Web Technologies may evaluate these specifications and, at its sole discretion, provide requested developments for a fee or free of charge. In all cases, JMA Web Technologies retains complete ownership, title, and intellectual property rights over all code, features, and modifications created by or for us, with no transfer of rights to Customer or its agents.

Service Level & Support

Business Hours: Standard business hours are 9:00 AM to 5:00 PM Eastern Time, Monday through Friday (excluding U.S. Federal holidays).
Support Scope: Support and onboarding operations are strictly limited to the native functionality of the Service (“in-scope”). JMA Web Technologies does not provide technical support for unaffiliated third-party applications, external APIs, or custom client infrastructure (“out-of-scope”).
Ticket Support: Email and ticket support are provided during normal business hours. Please allow up to 24 business hours for a response.

User Conduct

While using the Service, you agree not to:

Restrict or inhibit any other user from using and enjoying the Service.
Post or transmit any unlawful, fraudulent, defamatory, obscene, profane, threatening, abusive, or objectionable material that would constitute a criminal offense or violate any local, state, national, or international law (including U.S. export control regulations).
Post or transmit unsolicited commercial communications, advertisements, chain letters, pyramid schemes, or engage in spamming/flooding.
Transmit or upload software viruses, trojan horses, worms, or any other malicious components.
Upload, reproduce, or distribute copyrighted materials or components of the Service without explicit authorization from the right holder.

Third-Party Links, Content, and Services

Third-Party Integrations: The Service relies on integrations and links to third-party services (such as QuickBooks, ShipStation, and payment gateways). JMA Web Technologies does not monitor, endorse, or guarantee the uptime, accuracy, or availability of third-party platforms.
No Liability for Outages: JMA Web Technologies shall not be held liable, directly or indirectly, for data delays, syncing errors, or damages resulting from third-party API changes, scheduled maintenance, or service interruptions on external platforms.
Confidentiality of Customer Data: JMA Web Technologies, Inc. agrees to maintain the strict confidentiality of all Customer data imported or synced through the Service and shall not disclose, share, or utilize such data for any purpose other than facilitating Customer's active integration.

Payment, Billing, and Subscriptions

Recurring Billing: By subscribing to a monthly or annual plan, you authorize JMA Web Technologies to automatically charge your designated payment method on a recurring basis until canceled.
Accuracy & Taxes: You agree to provide accurate and current billing details. You are responsible for all applicable taxes associated with your subscription and purchases.
Third-Party Processing Fees: JMA Web Technologies is not responsible for secondary processing, banking, or data fees incurred from your payment providers or merchant services.

Refund Policy

Onboarding & Setup Fees: Onboarding fees paid during a trial period are refundable only before onboarding or setup services have been rendered. Once onboarding services, consultation, or custom configuration work have commenced or been completed, onboarding fees become non-refundable.
Custom Software & Labor: Custom software development and dedicated technical configuration fees are non-refundable, as they represent billable labor time.
30-Day Subscription Window: Subscription refunds are limited strictly to the first thirty (30) days from the initial subscription start date. Monthly subscription fees are eligible for a refund only within this initial 30-day window.
No Pro-Rated Refunds: JMA Web Technologies does not issue pro-rated refunds for partial billing cycles or mid-term annual plan cancellations.

Miscellaneous

Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.
Severability & Non-Waiver: The failure of JMA Web Technologies to enforce any right or provision in these Terms shall not constitute a waiver. If any provision is deemed invalid by a court of competent jurisdiction, the remaining terms shall remain in full force and effect.
Statute of Limitations: You agree that any legal claim or cause of action arising out of or related to the Service or these Terms must be filed within one (1) year after the cause of action accrued, or be permanently barred.