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CASE STUDY
Royal Highnies
Royal Highnies is a premium apparel brand specializing in comfortable, high-quality underwear and loungewear. As the company grew, managing Shopify and QuickBooks manually became increasingly time-consuming. The team spent nearly 10 hours each week reconciling payouts in spreadsheets, updating inventory by hand, and managing custom product mappings for more than 200 SKUs. With Connex, Royal Highnies automated payout reconciliation, custom product mapping, and two-way inventory synchronization, saving time, improving accuracy, and simplifying operations—especially during the busy holiday season.
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THE CHALLENGE
Royal Highnies relied on Shopify and QuickBooks to run its business, but key processes between the two systems were still manual.
Each week, the team spent approximately 10 hours entering data by hand. One of the biggest pain points was reconciling Shopify payouts with QuickBooks. Employees manually matched sales, refunds, fees, and deposits using spreadsheets—a tedious process that became even more difficult during the holiday season as order volume increased.
The company also maintained approximately 200 products, requiring custom product mappings between Shopify and QuickBooks. Inventory updates had to be entered manually, increasing the risk of overselling and accounting errors.
THE SOLUTION
Connex automated Royal Highnies' order and accounting workflows by:
- Implementing the Match Deposit tool to automatically reconcile Shopify payouts with QuickBooks, eliminating spreadsheet-based reconciliation.
- Creating custom product mappings for approximately 200 SKUs between Shopify and QuickBooks.
- Automating two-way inventory synchronization, ensuring inventory changes in either system remained accurate and up to date.
- Replacing manual data entry with automated workflows that run continuously.
THE RESULTS
After implementing Connex, Royal Highnies:
- Saved approximately 10 hours every week by eliminating manual data entry.
- Eliminated manual spreadsheet reconciliation for Shopify deposits.
- Automated inventory synchronization between Shopify and QuickBooks.
- Reduced the risk of inventory and accounting errors.
- Entered the busy holiday season with automated workflows instead of manual processes.
WHY CONNEX ECOMMERCE?
Royal Highnies needed more than a basic integration—they needed a solution that could automate complex workflows and eliminate manual processes. Connex replaced spreadsheet-based payout reconciliation with automated deposit matching, synchronized inventory between Shopify and QuickBooks in real time, and handled custom product mappings for more than 200 SKUs. The result was a streamlined workflow that saved 10 hours every week, improved inventory accuracy, and gave the team confidence heading into even their busiest holiday seasons.
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